Shipping and Returns

We charge a set shipping rate for single-book orders of $6.00 for regular urban shipping and $12.00 for rural delivery.

For orders with multiple books from the same seller, checkout may apply combined postage. The combined postage rate is shown before payment. We do not ship internationally.

In the event your purchase is damaged or lost in transit, you are eligible for a full refund.

At BookTrade, we want you to be happy with your purchase. Please read our policy below regarding returns, exchanges, and damaged items.

We offer a 14-day return policy for eligible issues. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your book or item must be in the same condition that you received it. You must also provide a receipt or proof of purchase.

If 14 days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange unless required by law.

We do not offer returns or exchanges if you change your mind.

To initiate a return, please email us at support@booktrade.co.nz.

You are responsible for paying your own shipping costs to return the item unless the return relates to a damaged, lost, or materially misdescribed item. Original shipping costs are non-refundable unless required by law.

We recommend using trackable shipping. We cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved or rejected.

If approved, a credit will be applied to your credit card or original method of payment. Bank processing times vary, and it may take a few days before the refund officially posts to your account.

We package our books with care to protect them during transit, but accidents can happen along the way.

If your book arrives in a worse state than what was advertised on our store, please contact us immediately at support@booktrade.co.nz so we can resolve the issue for you promptly.